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Knowledge base
NiyoX
Niyo - Features and App basics
17
What are the interest rates at NiyoX?
Is there a Demand Draft option? if yes what are the charges?
Can I make a demand draft online? - NiyoX
What are the features of NiyoX?
Can I get a balance confirmation certificate from Equitas? - NiyoX
View all 17
Tell us about yourself...
7
Can I edit the name on the card after my account is created? - NiyoX
What are the details to be updated? - NiyoX
Income Declaration - NiyoX
How many nominees can I add? - NiyoX
Why add nominees? - NiyoX
View all 7
Consents & Declarations
6
Why is CRIF report required to open a Niyo X Account? - NiyoX
Why is CKYC required to open Niyo X Account? - NiyoX
What if I do not want a 2 in 1 account ? - NiyoX
Why should I provide a digital signature? - NiyoX
Will a low CRIF score affect my account creation process? - NiyoX
View all 6
AEPS
3
How NiyoX customer can avail/activate AEPS?
How much time does it take to activate the AEPS?
How much time does it take to update addresses in bank records, from Equitas internet banking portal or by visiting a bank branch?
KYC
2
What is KYC, why should I do it, and how can I do it?
What is Video KYC? How can I schedule it, and how long does it take to complete?
Transactions
9
What happens if my Fund (money) Transfer/payment fails? (Amount deducted/debited)
What happens if my Fund (money) Transfer/payment fails? (Amount NOT deducted/ NOT debited)
When will I get my refund?
My account has been frozen (not able to make any payments/send money/withdraw money). What should I do?
What are my fund transfer limits?
View all 9
NiyoX Debit Card
13
How can I order the NiyoX debit card? How can I track the delivery?
Are there any charges for my NiyoX debit card?
Are there any ATM withdrawal charges?
The NiyoX debit card did not get delivered to me (it has been sent back to the bank). What can I do now?
How do I activate the NiyoX debit card?
View all 13
Account Details Change
6
Can I change my registered mobile number to NiyoX?
Can I change my registered communication or permanent address with NiyoX?
How can I order a cheque book and passbook?
How can I change/update my signature with the bank?
How can I change my registered email ID?
View all 6
Referral and Campaign Rewards
5
What is the NiyoX referral program, and how can I refer people?
How many of my friends/family members can I refer?
The referral/campaign reward is not credited to the account?
How can I track the referral/campaign rewards?
Campaign Scratch Card not received or Reward amount not credited to NiyoX account?
Salary Rewards
5
What are NiyoX Salary rewards? How can I subscribe to it?
How can I make NiyoX Savings account my salary account?
I have not received the scratch card/reward yet. What should I do?
Where can I see the rewards I got from the Salary Account program?
How can I unsubscribe from the Salary Rewards program?
NiyoX - EPF Tracking
7
How can I track my EPF balance on NiyoX?
Why can I not track my EPF balance (in what scenarios can I not track it)?
My EPF is linked with a different mobile number? What can I do?
My mobile number is not linked to my EPF account. How do I update the same?
Why am I getting a ‘No EPF account found’ screen even when my mobile number is linked to my EPF account?
View all 7
NiyoX Personal Loans
12
About NiyoX loans (Amount, Interest, Duration, etc)
Can I get a personal loan from NiyoX?
What are the steps to get a personal loan from NiyoX?
Why can't I see an option for loans on my app?
How much time will it take for the loan amount to come to my bank account?
View all 12
FAQ
Work Bench Beta Link
0
Using NiYO app
NiYO DCB - Android
0
NiYO DCB - iOS
0
NiYO YBL - Android
0
NiYO YBL - iOS
0
Solving user issues
User Account related
0
Statement/ Claim related
0
NiYO App related
0
Niyo DCB Global Card process
DCB Ticket Categories Status & SLA
1
DCB Ticket Categories Status & SLA
DCB FAQ
1. Getting Started
17
Where can I find my account number?
What are the benefits of Niyo DCB Global Card?
In which cities are the services available?
Where can I find ATMs to withdraw money?
What is my Niyo DCB Global Customer ID?
View all 17
2. Account related
14
How can I find the currency rate of a particular country?
Can I add an International mobile number to my account?
How do I know the exchange rate that I've been charged?
How do I change my mobile Number?
How do I change my email ID?
View all 14
3. Transactions
13
How can I transfer funds using my Niyo DCB Global account?
Can I send money to an international bank account?
Why am I unable to make a fund transfer?
Why is my international transaction declined?
How long does it take for funds to get credited?
View all 13
4. Refunds
7
The merchant transaction was declined but the amount was debited from my account. When will I get my refund ?
I have not received my refund. Is there any way where I can raise chargeback/dispute?
I have spent ₹10,000. When will I get the Annual fee refund?
When can I expect my refund on TCS deduction?
When will I receive my refund for TCS Charges?
View all 7
5. Card Management
10
My card is lost/stolen/damaged/misplaced. How do I get a new card?
How do I change my ATM PIN?
How do I activate my backup/replacement card?
How do I Lock/Unlock the card?
How do I Lock/Unlock E-commerce Transactions?
View all 10
6.Charges
5
Why was I charged extra on my transaction?
How much is the annual debit card charges?
What are the domestic and international ATM charges?
Are there any charges on transfer of funds to domestic accounts?
Are there any charges for loading of funds?
7. Limits
3
Are there any limits for how much I can load onto my card?
What are the limits in my account?
How can I increase the spending limits?
8. Statement
2
How do I generate my account statement?
How do I unlock my statement?
Investments
Mutual Fund Investments
23
How can I invest in mutual funds?
When can I start investing in mutual funds?
When will my investments get processed? (Investment Timeline)
How can I redeem (withdraw) money from mutual funds?
When will my redemption money reach me?
View all 23
Invest the Change
17
What is “Invest The Change”?
How can I set up Invest the Change?
How can I enable (switch on) or disable (switch off) Invest the Change?
What do the terms on Invest the Change page mean?
What is round-up and how does it work?
View all 17
SBM - Onboarding Widget 1 (Steps 1-3)
Onboarding SBM Widget 1 (Steps 1-3)
12
What is Niyo Global SBM account?
Tell me more about State Bank of Mauritius.
How secure is this account?
Do I have to maintain a minimum balance in the account?
Which cities is Niyo currently serving?
View all 12
Onboarding SBM Widget 2
Onboarding SBM Widget 2 (Steps 4-7)
15
What are the documents needed to complete my KYC?
Why should I share my Aadhaar or PAN card number?
What if I do not have my PAN or Aadhaar number?
Why do I need access to my Aadhaar-linked phone number?
I am not comfortable sharing my Aadhaar number. Is there an alternative?
View all 15
Onboarding SBM Widget 3 (Steps 8-11)
Onboarding SBM Widget 3 (Steps 8 - 11)
9
Can I edit the name on the debit card after my account is created?
What personal details are to be updated?
Is there a minimum balance I need to maintain for this account?
Which cities is Niyo currently serving?
Income declaration
View all 9
SBM Support
Onboarding
34
What is Niyo Global by SBM account?
Tell me more about State Bank of Mauritius.
Do I need to pay to set up a Niyo Global by SBM account?
How can I open a Niyo Global by SBM account?
I am an existing customer of State Bank of Mauritius. Can I still open a Niyo Global by SBM account?
View all 34
My Account
7
Do I have to maintain a minimum balance in the account?
Are there any penalty charges for non maintenance of average monthly balance?
How is interest calculated on my savings account balance?
When is the interest paid out?
I don't remember my password, what should I do?
View all 7
Virtual card
5
What kinds of transactions can I make using Virtual Card?
What are the benefits of seeing my card details in-app?
What is the transaction limit of the virtual debit card?
What is the transaction limit after I receive physical card?
Can I make an international transaction using Virtual VISA Signature Card?
Getting the Physical Card
6
How can I place an order for a VISA Signature Debit Card?
What are the charges for a VISA Signature Debit Card?
Which address will the card be delivered to?
How can I track my card?
What will my Welcome Kit contain?
View all 6
Debit Card
10
Is there a limit on debit card transactions?
Is there a fee for ATM transactions?
How do I change my ATM PIN?
How can I lock/unlock my card?
How can I block my card?
View all 10
Adding Money to Niyo Account
5
Why do I have to deposit money before ordering a physical debit card?
Will my initial deposit be counted towards my interest accrual?
Can I load cash onto my Niyo Global by SBM account?
Can I add cash through an ATM?
Are there any limits for how much I can load onto my account?
Transaction Related
9
What kinds of transactions can I make with the VISA Signature Card?
How do I create my UPI ID for Niyo Global by SBM account?
What are the UPI limits?
Where can I see the refunds I have received?
How do I track my transactions?
View all 9
Fund Transfer
4
How do I send money to a bank account?
What are the fund transfer limits from Niyo Global by SBM account to other bank?
What are the charges for fund transfers?
Can I send the money without adding a beneficiary?
International Transaction or Forex Related
11
How is this card different from other forex cards?
Will I have to apply for forex card?
How do I enable the international transactions?
What currencies does this Card support?
What is the exchange rate applied?
View all 11
Reordering a card
6
How can I reorder a SBM VISA Signature Card if I have blocked my existing card?
Can I pay the card reorder fees from another account?
What is the card reorder fee?
Can I change the card delivery address from my previous address?
Can I change the name on my card?
View all 6
Niyo Global Equitas
Onboarding
39
Why should I share my Aadhaar number?
What are the documents needed to complete my KYC?
What if I do not have my Aadhaar number?
Why do I need access to my Aadhaar-linked phone number?
I am not comfortable sharing my Aadhaar number. Is there an alternative?
View all 39
Account Basics and Features
12
What is the Niyo Global Equitas account?
Know more about Equitas Small Finance Bank.
How safe & secure is the Niyo Global account?
How can I add money to the Niyo Global Equitas account?
Am I eligible to apply for this account?
View all 12
Account Details
10
Where can I find my bank account's details?
Can I change my registered mobile number?
Can I change my registered email ID?
Can I change my communication address?
How can I close my Niyo Global Equitas account?
View all 10
Zero Forex Markup Card
16
Ordering VISA Platinum debit card
Do we get any virtual debit card?
Transaction limits of the Niyo Global Equitas Card
How can I add money to this account?
Set up the PIN for the physical debit card
View all 16
Card Delivery
8
How long does it take for the card to deliver?
Tracking the delivery
Which address does the card get delivered to?
Is the card delivery safe?
I was not available at the time of card delivery
View all 8
Domestic Transactions
15
How can I add money to the Niyo Global Equitas account?
How can I transfer funds from my Niyo Global account?
How can I track the status of my transactions?
Can I send money without adding Payee/Beneficiary?
How can I create a UPI ID for this account?
View all 15
International Transactions
12
Niyo Global Card vs Other Forex Cards
Can I send money to an international bank a/c?
How do I enable international transactions?
What's the exchange rate used in foreign transactions?
Which countries will the Niyo Global Equitas card not work in?
View all 12
Charges and Taxes
5
What are the charges on the Niyo Global Equitas account?
ATM Withdrawal Charges
Are there any charges for account opening and zero balance?
Charges for using the Niyo Global Equitas Card?
What are the charges for fund transfers?
Fund Transfer
8
What if I face an issue with fund transfer?
Can I cancel a fund transfer?
What are the fund transfer limits within and after the cooling period?
What are the charges for fund transfers?
Can I send the money without adding a beneficiary?
View all 8