Help Centre

SBM Account Basics and Features 12

• What is the "Niyo Global by SBM" account?
• Know more about SBM (State Bank of Mauritius).
• How safe & secure is the Niyo Global account?
• How can I add money to the Niyo Global by SBM account?
• Am I eligible to apply for this account?

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SBM Debit Card Delivery 7

• How long does it take for the card to deliver?
• Tracking the delivery
• Which address does the card get delivered to?
• Is the card delivery safe?
• I was not available at the time of card delivery

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SBM Fund Transfer 8

• How can I transfer funds from my Niyo Global account?
• Can I send money without adding Payee/Beneficiary?
• I'm facing issues with fund transfer.
• Fund Transfer transaction limits
• Can I cancel a fund transfer?

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SBM Account Details 7

• Where can I find my bank account's details?
• Can I change my registered mobile number?
• Can I change my registered email ID?
• Can I change my communication address?
• How can I close my Niyo Global by SBM account?

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SBM Global Debit Card 15

• How can I add money to this account?
• How does the virtual debit card work?
• Transaction limits of the Niyo Global by SBM Card
• How can I add money to this account?
• Set up the PIN for the physical debit card

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SBM Domestic Transactions 20

• How can I add money to the Niyo Global by SBM account?
• How can I transfer funds from my Niyo Global account?
• Transaction types and limits on the Niyo Global Card
• Can I send money without adding Payee/Beneficiary?
• How can I create a UPI ID for this account?

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SBM Charges and Taxes 6

• Charges on the Niyo Global account
• ATM Withdrawal Charges
• Are there any charges for account opening and zero balance?
• Charges for using the Niyo Global Card
• Charges for fund transfers

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Zero Forex Markup Credit Card 27

• What is a Secured Credit Card?
• What are the features that I get with the card?
• How do I get the Credit Card?
• Can I use the Credit Card to withdraw cash?
• What is the interest rate on my Fixed Deposit?

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SBM Credit Card Delivery 8

• Can this card be delivered overseas?
• How long does it take for the Niyo Global credit card to deliver?
• Track your credit card delivery
• Which address does the credit card get delivered to?
• Is the credit card delivery safe?

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Account Details - SBM Credit Card 5

• Can I change my registered mobile number?
• Can I change my registered email ID?
• Can I change my communication address?
• Can I convert my purchases into EMI?
• Do I get reward points on my purchases?

Credit Limit - SBM Credit Card 6

• Why can't I increase my credit limit without creating a new FD?
• How do I check my credit limit?
• Can I increase my credit limit?
• Why do I need a Fixed Deposit to order a credit card?
• What happens to my Credit Card if I withdraw an FD?

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Domestic Transactions - SBM Credit Card 4

• Transaction limits of Credit Card
• How can I track the status of my transactions?
• How long does it take to get a refund, and how can I track it?
• Report Suspicious or Fraudulent transactions

International Transactions - SBM Credit Card 6

• How do I enable international transactions?
• What's the exchange rate used in international transactions?
• Which countries will Niyo Global Credit Card not work in?
• What is TCS (Tax Collected at Source)?
• What are Foreign Exchange Adjustments (FX Adjustments)?

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Bill Payment - SBM Credit Card 13

• What is a Credit Card bill and when is it generated?
• What are the interest charges if I pay after the due date?
• What is my billing cycle? Can I change it?
• How can I check my monthly statements?
• What if I don't pay my total bill amount by the due date?

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Fixed Deposits - SBM Credit Card 11

• What is the minimum and maximum deposit to open an FD account?
• How many fixed deposits can I open?
• What will happen to my FD on maturity?
• Can I withdraw the FD before maturity?
• How can I withdraw the FD?

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Taxation of FD - SBM Credit Card 2

• What is the tax implication on FD?
• What is form 15G/15H for FD?

Charges - SBM Credit Card 5

• Are there any charges for ordering the physical credit card?
• Charges for re-ordering the Niyo Global credit card?
• ATM Withdrawal Charges for the Credit Card
• Charges for using the Niyo Global Credit Card
• Terms and Conditions for Niyo Global Credit Card

Equitas Global Account Basics and Features 13

• What is the Niyo Global Equitas account?
• Know more about Equitas Small Finance Bank.
• How safe & secure is the Niyo Global account?
• How can I add money to the Niyo Global Equitas account?
• Am I eligible to apply for this account?

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Equitas Debit Card Delivery 7

• How long does it take for the card to deliver?
• Tracking the delivery
• Which address does the card get delivered to?
• Is the card delivery safe?
• I was not available at the time of card delivery

View all 7

Equitas Account Details 10

• Where can I find my bank account's details?
• Can I change my registered mobile number?
• Can I change my registered email ID?
• Can I change my communication address?
• How can I close my Niyo Global Equitas account?

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Equitas Zero Forex Markup Card 15

• Ordering VISA Platinum debit card
• Do we get any virtual debit card?
• Transaction limits of the Niyo Global Equitas Card
• How can I add money to this account?
• Set up the PIN for the physical debit card

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Equitas Domestic Transactions 23

• How can I add money to the Niyo Global Equitas account?
• How can I transfer funds from my Niyo Global account?
• Transaction types and limits on the Niyo Global Equitas Card
• Can I send money without adding Payee/Beneficiary?
• How can I create a UPI ID for this account?

View all 23

Equitas International Transactions 22

• Niyo Global Card vs Other Forex Cards
• Can I send money to an international bank a/c?
• How do I enable international transactions?
• What's the exchange rate used in foreign transactions?
• In which countries will the Niyo Global Equitas card work ?

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Equitas Charges and Taxes 5

• What are the charges on the Niyo Global Equitas account?
• ATM Withdrawal Charges
• Are there any charges for account opening and zero balance?
• Charges for using the Niyo Global Equitas Card?
• What are the charges for fund transfers?

Equitas Fund Transfer 15

• What if I face an issue with fund transfer?
• Can I cancel a fund transfer?
• What are the fund transfer limits within and after the cooling period?
• What are the charges for fund transfers?
• Can I send the money without adding a beneficiary?

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DCB Global Account Basics and Features 16

• What is the DCB Niyo Savings Account?
• Know more about DCB Bank
• How safe & secure is the DCB Niyo Savings Account?
• How can I add money to the DCB Niyo Savings Account?
• Am I eligible to apply for this account?

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DCB Debit Card Delivery 7

• How long does it take for the card to deliver?
• How can I track the delivery status of DCB Niyo Debit Card?
• Which address does the card get delivered to?
• Is the card delivery safe?
• What will happen if I am not available at the time of card delivery?

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DCB Zero Forex Markup Card 14

• How can I get the DCB Niyo Debit Card and how long will it take for the card to deliver?
• What are the transactional limits of the DCB Niyo Debit Card?
• How can I add money to this account?
• How can I set up the PIN for the physical debit card?
• What are the charges for re-ordering the DCB Niyo Debit Card?

View all 14

DCB Domestic Transactions 18

• How can I add money to the DCB Niyo Savings Account?
• How can I transfer funds from my DCB Niyo Savings Account?
• What are the transaction types and limits available on DCB Niyo Debit Card?
• Can I send money without adding Payee/ Beneficiary?
• How can I create a UPI ID for this account?

View all 18

DCB International Transactions 10

• What is the difference between the DCB Niyo Debit Card and other forex cards?
• Can I send money to an international bank account?
• How do I enable international transactions?
• What's the exchange rate used in foreign transactions?
• Which countries will DCB Niyo Debit Card not work in?

View all 10

DCB Account Details 10

• Where can I find my bank account's details?
• Can I change my registered mobile number or email ID?
• Can I change my communication address?
• How can I close my DCB Niyo Savings Account?
• Where can I find my customer ID?

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DCB - Charges and Taxes 3

• What are the charges on the Niyo Global DCB Savings account?
• Are there any charges for account opening and zero balance?
• What are the charges for fund transfers?

DCB - TCS 4

• What is TCS? What are the latest TCS deduction rates?
• My spends were less than 7 lakhs but I was still charged TCS.
• Will the TCS deducted be refunded?
• How can I minimize my TCS deductions?