Help Centre

Onboarding 39

• Why should I share my Aadhaar number?
• What are the documents needed to complete my KYC?
• What if I do not have my Aadhaar number?
• Why do I need access to my Aadhaar-linked phone number?
• I am not comfortable sharing my Aadhaar number. Is there an alternative?

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Account Basics and Features 12

• What is the Niyo Global Equitas account?
• Know more about Equitas Small Finance Bank.
• How safe & secure is the Niyo Global account?
• How can I add money to the Niyo Global Equitas account?
• Am I eligible to apply for this account?

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Account Details 10

• Where can I find my bank account's details?
• Can I change my registered mobile number?
• Can I change my registered email ID?
• Can I change my communication address?
• How can I close my Niyo Global Equitas account?

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Zero Forex Markup Card 16

• Ordering VISA Platinum debit card
• Do we get any virtual debit card?
• Transaction limits of the Niyo Global Equitas Card
• How can I add money to this account?
• Set up the PIN for the physical debit card

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Card Delivery 8

• How long does it take for the card to deliver?
• Tracking the delivery
• Which address does the card get delivered to?
• Is the card delivery safe?
• I was not available at the time of card delivery

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Domestic Transactions 15

• How can I add money to the Niyo Global Equitas account?
• How can I transfer funds from my Niyo Global account?
• How can I track the status of my transactions?
• Can I send money without adding Payee/Beneficiary?
• How can I create a UPI ID for this account?

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International Transactions 12

• Niyo Global Card vs Other Forex Cards
• Can I send money to an international bank a/c?
• How do I enable international transactions?
• What's the exchange rate used in foreign transactions?
• Which countries will the Niyo Global Equitas card not work in?

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Charges and Taxes 5

• What are the charges on the Niyo Global Equitas account?
• ATM Withdrawal Charges
• Are there any charges for account opening and zero balance?
• Charges for using the Niyo Global Equitas Card?
• What are the charges for fund transfers?

Fund Transfer 8

• What if I face an issue with fund transfer?
• Can I cancel a fund transfer?
• What are the fund transfer limits within and after the cooling period?
• What are the charges for fund transfers?
• Can I send the money without adding a beneficiary?

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