Help Centre

Debit Card - Order and Delivery 12

• What are the types of Debit Cards available at NiyoX ?
• What are the Debit Card Issuance and Annual fees?
• When will the Debit Card be delivered?
• I did not get the Debit Card delivery tracking details. What should I do?
• Which address will the Debit Card be delivered to?

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Debit Card - Activation and Settings 22

• How to view your Virtual Debit Card details?
• Can you initiate ATM & POS transactions through Virtual Debit Card?
• What type of transactions can be done through Virtual Debit Card?
• What are the conditions for initiating Online transactions?
• How to Lock/Unlock different Channels (ATM/POS/ECOM) of transactions?

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Features, Charges, and Limits 12

• What are the features/benefits of the NiyoX Account?
• What are the Interest Rates on the Savings Account?
• Is there free airport lounge access available on the Debit Card?
• Is there free railway station lounge access available on the Debit Card?
• What are the Debit Card Issuance and Annual fees?

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Transactions 19

• My Debit Card payment failed but my money got debited. What should I do?
• My online payment failed but money got debited. What should I do?
• My Fund Transfer (IMPS/NEFT) failed but the money got debited. What should I do?
• My UPI payment failed but money got debited. What should I do?
• My ATM withdrawal failed but the money got debited. What should I do?

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Account Basics 9

• How can I add money to this Account?
• How can I send money from this Account?
• How do I add beneficiaries to this Account?
• Can I send money abroad?
• Can I receive money from abroad?

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Account Details 6

• How can I check/share my Account details?
• How can I check/share my customer ID?
• Can I change my registered mobile number?
• Can I change my registered email ID?
• Can I change my communication address?

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App Settings 5

• Can I log in using my fingerprint/face ID?
• What is NiyoX Wave?
• Can I change my notification preferences?
• Why am I still receiving communication even after turning off a particular channel?
• What does the pause notifications option do?