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1. Getting Started
Where can I find my account number?
What are the benefits of Niyo DCB Global Card?
In which cities are the services available?
Where can I find ATMs to withdraw money?
What is my Niyo DCB Global Customer ID?
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2. Account related
How can I find the currency rate of a particular country?
Can I add an International mobile number to my account?
How do I know the exchange rate that I've been charged?
How do I change my mobile Number?
How do I change my email ID?
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How can I transfer funds using my Niyo DCB Global account?
Can I send money to an international bank account?
Why am I unable to make a fund transfer?
Why is my international transaction declined?
How long does it take for funds to get credited?
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The merchant transaction was declined but the amount was debited from my account. When will I get my refund ?
I have not received my refund. Is there any way where I can raise chargeback/dispute?
I have spent ₹10,000. When will I get the Annual fee refund?
When can I expect my refund on TCS deduction?
When will I receive my refund for TCS Charges?
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5. Card Management
My card is lost/stolen/damaged/misplaced. How do I get a new card?
How do I change my ATM PIN?
How do I activate my backup/replacement card?
How do I Lock/Unlock the card?
How do I Lock/Unlock E-commerce Transactions?
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Why was I charged extra on my transaction?
How much is the annual debit card charges?
What are the domestic and international ATM charges?
Are there any charges on transfer of funds to domestic accounts?
Are there any charges for loading of funds?
Are there any limits for how much I can load onto my card?
What are the limits in my account?
How can I increase the spending limits?
How do I generate my account statement?
How do I unlock my statement?