Help Centre

1. Getting Started 17

• Where can I find my account number?
• What are the benefits of Niyo DCB Global Card?
• In which cities are the services available?
• Where can I find ATMs to withdraw money?
• What is my Niyo DCB Global Customer ID?

View all 17

2. Account related 14

• How can I find the currency rate of a particular country?
• Can I add an International mobile number to my account?
• How do I know the exchange rate that I've been charged?
• How do I change my mobile Number?
• How do I change my email ID?

View all 14

3. Transactions 13

• How can I transfer funds using my Niyo DCB Global account?
• Can I send money to an international bank account?
• Why am I unable to make a fund transfer?
• Why is my international transaction declined?
• How long does it take for funds to get credited?

View all 13

4. Refunds 7

• The merchant transaction was declined but the amount was debited from my account. When will I get my refund ?
• I have not received my refund. Is there any way where I can raise chargeback/dispute?
• I have spent ₹10,000. When will I get the Annual fee refund?
• When can I expect my refund on TCS deduction?
• When will I receive my refund for TCS Charges?

View all 7

5. Card Management 10

• My card is lost/stolen/damaged/misplaced. How do I get a new card?
• How do I change my ATM PIN?
• How do I activate my backup/replacement card?
• How do I Lock/Unlock the card?
• How do I Lock/Unlock E-commerce Transactions?

View all 10

6.Charges 5

• Why was I charged extra on my transaction?
• How much is the annual debit card charges?
• What are the domestic and international ATM charges?
• Are there any charges on transfer of funds to domestic accounts?
• Are there any charges for loading of funds?

7. Limits 3

• Are there any limits for how much I can load onto my card?
• What are the limits in my account?
• How can I increase the spending limits?

8. Statement 2

• How do I generate my account statement?
• How do I unlock my statement?