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NiyoX
Niyo - Features and App basics
20
Information Related to interest rate - NiyoX
Do we have a facility to add cash through an ATM machine? - NiyoX
What are the cheque collection charges? - NiyoX
Is there any FD facility on this account? - NiyoX
Is there a Demand Draft option? if yes what are the charges?
View all 20
Onboarding
6
Is there a minimum balance I need to maintain for this account? - NiyoX
Are there any penalty charges for non maintenance of average monthly balance? - NiyoX
How is my Average monthly balance (AMB) calculated? - NiyoX
Which cities is Niyo currently serving? - NiyoX
Can I open a NiyoX Account by going to the Niyo office or the Equitas Small Finance Bank branch? - NiyoX
View all 6
Verify your identity
10
What are the documents needed to complete KYC? - NiyoX
Why should I share my PAN and Aadhaar Number? - NiyoX
What if I do not have my PAN/Aadhaar number? - NiyoX
Why do I need access to my Aadhaar-linked phone number? - NiyoX
What do you mean by 'I have not opened any other account using Aadhaar OTP' in the TnC? - NiyoX
View all 10
Tell us about yourself...
7
Can I edit the name on the card after my account is created? - NiyoX
What are the details to be updated? - NiyoX
Income Declaration - NiyoX
How many nominees can I add? - NiyoX
Why add nominees? - NiyoX
View all 7
Consents & Declarations
6
Why is CRIF report required to open a Niyo X Account? - NiyoX
Why is CKYC required to open Niyo X Account? - NiyoX
What if I do not want a 2 in 1 account ? - NiyoX
Why should I provide a digital signature? - NiyoX
Will a low CRIF score affect my account creation process? - NiyoX
View all 6
AEPS
3
How NiyoX customer can avail/activate AEPS?
How much time does it take to activate the AEPS?
How much time does it take to update addresses in bank records, from Equitas internet banking portal or by visiting a bank branch?
KYC
6
What is KYC, why should I do it, and how can I do it?
What is Video KYC? How can I schedule it, and how long does it take to complete?
What is Biometric KYC? How can I schedule it?
The KYC agent did not come to my house. What should I do now?
Can I schedule my biometric KYC at a different address?
View all 6
Transactions
7
What happens if my Fund (money) Transfer/payment fails? (Amount deducted/debited)
What happens if my Fund (money) Transfer/payment fails? (Amount NOT deducted/ NOT debited)
When will I get my refund?
My account has been frozen (not able to make any payments/send money/withdraw money). What should I do?
What are my fund transfer limits?
View all 7
NiyoX Debit Card
16
How can I order the NiyoX debit card? How can I track the delivery?
Can I replace my card with another card design if I don't like my current design? - NiyoX
Are there any charges for my NiyoX debit card?
How much can I spend using Tap & Pay?
Are there any ATM withdrawal charges?
View all 16
Account Details Change
6
Can I change my registered mobile number to NiyoX?
Can I change my registered communication or permanent address with NiyoX?
How can I order a cheque book and passbook?
How can I change/update my signature with the bank?
How can I change my registered email ID?
View all 6
Referral and Campaign Rewards
5
What is the NiyoX referral program, and how can I refer people?
How many of my friends/family members can I refer?
The referral/campaign reward is not credited to the account?
How can I track the referral/campaign rewards?
Campaign Scratch Card not received or Reward amount not credited to NiyoX account?
Salary Rewards
5
What are NiyoX Salary rewards? How can I subscribe to it?
How can I make NiyoX Savings account my salary account?
I have not received the scratch card/reward yet. What should I do?
Where can I see the rewards I got from the Salary Account program?
How can I unsubscribe from the Salary Rewards program?
NiyoX - EPF Tracking
7
How can I track my EPF balance on NiyoX?
Why can I not track my EPF balance (in what scenarios can I not track it)?
My EPF is linked with a different mobile number? What can I do?
My mobile number is not linked to my EPF account. How do I update the same?
Why am I getting a ‘No EPF account found’ screen even when my mobile number is linked to my EPF account?
View all 7
NiyoX Personal Loans
12
About NiyoX loans (Amount, Interest, Duration, etc)
Can I get a personal loan from NiyoX?
What are the steps to get a personal loan from NiyoX?
Why can't I see an option for loans on my app?
How much time will it take for the loan amount to come to my bank account?
View all 12