Help Centre

Onboarding 34

• What is Niyo Global by SBM account?
• Tell me more about State Bank of Mauritius.
• Do I need to pay to set up a Niyo Global by SBM account?
• How can I open a Niyo Global by SBM account?
• I am an existing customer of State Bank of Mauritius. Can I still open a Niyo Global by SBM account?

View all 34

My Account 7

• Do I have to maintain a minimum balance in the account?
• Are there any penalty charges for non maintenance of average monthly balance?
• How is interest calculated on my savings account balance?
• When is the interest paid out?
• I don't remember my password, what should I do?

View all 7

Virtual card 5

• What kinds of transactions can I make using Virtual Card?
• What are the benefits of seeing my card details in-app?
• What is the transaction limit of the virtual debit card?
• What is the transaction limit after I receive physical card?
• Can I make an international transaction using Virtual VISA Signature Card?

Getting the Physical Card 6

• How can I place an order for a VISA Signature Debit Card?
• What are the charges for a VISA Signature Debit Card?
• Which address will the card be delivered to?
• How can I track my card?
• What will my Welcome Kit contain?

View all 6

Debit Card 10

• Is there a limit on debit card transactions?
• Is there a fee for ATM transactions?
• How do I change my ATM PIN?
• How can I lock/unlock my card?
• How can I block my card?

View all 10

Adding Money to Niyo Account 5

• Why do I have to deposit money before ordering a physical debit card?
• Will my initial deposit be counted towards my interest accrual?
• Can I load cash onto my Niyo Global by SBM account?
• Can I add cash through an ATM?
• Are there any limits for how much I can load onto my account?

Transaction Related 9

• What kinds of transactions can I make with the VISA Signature Card?
• How do I create my UPI ID for Niyo Global by SBM account?
• What are the UPI limits?
• Where can I see the refunds I have received?
• How do I track my transactions?

View all 9

Fund Transfer 4

• How do I send money to a bank account?
• What are the fund transfer limits from Niyo Global by SBM account to other bank?
• What are the charges for fund transfers?
• Can I send the money without adding a beneficiary?

International Transaction or Forex Related 11

• How is this card different from other forex cards?
• Will I have to apply for forex card?
• How do I enable the international transactions?
• What currencies does this Card support?
• What is the exchange rate applied?

View all 11

Reordering a card 6

• How can I reorder a SBM VISA Signature Card if I have blocked my existing card?
• Can I pay the card reorder fees from another account?
• What is the card reorder fee?
• Can I change the card delivery address from my previous address?
• Can I change the name on my card?

View all 6