The KYC agents visit the address that is registered with Equitas bank (the address you mentioned while opening your account with us). If you want them to come to a different address, then you will have to change your registered communication address first. You can follow these steps:


1. Log in to Equitas internet banking

2. On the home page, click on 'Service Request' and then choose 'DIY Services'.

3. Click on 'Change of communication address'.

4. Select the option to change the correspondence address

5. Select identification requirements i.e. either Aadhaar or VID

6. Enter the OTP sent to your Aadhaar registered phone number.

7. Choose YES if you want your communication address to be the same as your Aadhaar, else, choose NO (and enter the address of your choice).


It will take upto 3 working days for your address to get updated. Once done, you can schedule your biometric KYC again.