We’re sorry that your transfer/payment failed. It usually takes upto 2 days for the money to get auto-refunded to your bank account if you were trying to transfer money to another person (say, a friend or family). If you were trying to pay any merchant (such as any shops), then it can take upto 6 days.
These are the timelines followed by the bank:
- ATM or cash withdrawal issues (money debited but you did not get the cash) - upto 6 days
- IMPS/NEFT/UPI transfer from you to another person (say, a friend or family member but not any merchant/shop, etc) - upto 2 days.
- IMPS/NEFT/UPI transfer from you to a merchant (example - physical/online shopping) - upto 6 days.
- Any debit card transactions (physically or online) - upto 6 days
In case, you still do not get back the money within this time, you can check if the beneficiary got the money (the person you were trying to send money to). If they also did not get it:
If you were transferring money to another person (individual): Please write to us at firstname.lastname@example.org and we will escalate to Equitas bank on your behalf.
If you were transferring money to a merchant/shop/store: Please write to email@example.com (bank’s email ID) and they will help you.
We would like to assure you that your money is absolutely safe.