Transactions

What happens if my Fund (money) Transfer/payment fails? (Amount deducted/debited)
We’re sorry that your transfer/payment failed. It usually takes upto 2 days for the money to get auto-refunded to your bank account if you were trying to tr...
Tue, 7 Jun, 2022 at 6:37 PM
What happens if my Fund (money) Transfer/payment fails? (Amount NOT deducted/ NOT debited)
We’re sorry that your transfer/payment failed. You must have received an error message on the app that mentioned what needs to be done (for example - try ag...
Tue, 7 Jun, 2022 at 6:39 PM
When will I get my refund?
We’re sorry that your transfer/payment failed. It usually takes upto 2 days for the money to get auto-refunded to your bank account if you were trying to tr...
Tue, 7 Jun, 2022 at 6:39 PM
My account has been frozen (not able to make any payments/send money/withdraw money). What should I do?
The bank has unfortunately frozen your account (for any debit transactions). Please do not worry, your money is absolutely safe with Equitas bank. We'...
Tue, 14 Mar, 2023 at 11:33 AM
What are my fund transfer limits?
Your fund transfer and payment limits can depend on whether you have fully completed your KYC or not. If you have only completed the registration formal...
Tue, 14 Mar, 2023 at 11:32 AM
What is a transaction dispute, and how can I raise it?
A transaction dispute means a customer complaint about any particular translation (related to purchase/buying). For example, if you were charged twice while...
Tue, 7 Jun, 2022 at 6:42 PM
Can I use the NiyoX account for international transactions? How can I do this?
Yes, you can use your NiyoX debit card for international transactions. You can use our card to spend internationally with Zero Forex Markup 1. Click on ...
Thu, 11 Aug, 2022 at 4:04 PM
My account is frozen due to card kit not been delivered, what to do?
We understand your concern regarding unblocking your account/card and regret the inconvenience caused in this regard. We want to reiterate that your Niy...
Tue, 14 Feb, 2023 at 2:40 PM
Account frozen due to regulatory notice
Please accept our sincere apologies for the inconvenience you are experiencing regarding your Niyo Equitas Savings bank account. Please be informed that the...
Tue, 14 Feb, 2023 at 3:06 PM