Transactions

What happens if my Fund (money) Transfer/payment fails? (Amount deducted/debited)
We’re sorry that your transfer/payment failed. It usually takes upto 2 days for the money to get auto-refunded to your bank account if you were trying to tr...
Tue, 7 Jun, 2022 at 6:37 PM
What happens if my Fund (money) Transfer/payment fails? (Amount NOT deducted/ NOT debited)
We’re sorry that your transfer/payment failed. You must have received an error message on the app that mentioned what needs to be done (for example - try ag...
Tue, 7 Jun, 2022 at 6:39 PM
When will I get my refund?
We’re sorry that your transfer/payment failed. It usually takes upto 2 days for the money to get auto-refunded to your bank account if you were trying to tr...
Tue, 7 Jun, 2022 at 6:39 PM
My account has been frozen (not able to make any payments/send money/withdraw money). What should I do?
We’re very sorry to hear that. We’re unfortunately not very sure why the bank may have frozen your account. We request you to please check if you receiv...
Mon, 13 Jun, 2022 at 5:47 PM
What are my fund transfer limits?
Your fund transfer and payment limits can depend on whether you have fully completed your KYC or not. If you have only completed the registration formal...
Thu, 11 Aug, 2022 at 4:03 PM
What is a transaction dispute, and how can I raise it?
A transaction dispute means a customer complaint about any particular translation (related to purchase/buying). For example, if you were charged twice while...
Tue, 7 Jun, 2022 at 6:42 PM
Can I use the NiyoX account for international transactions? How can I do this?
Yes, you can use your NiyoX debit card for international transactions. You can use our card to spend internationally with Zero Forex Markup 1. Click on ...
Thu, 11 Aug, 2022 at 4:04 PM