Onboarding

Onboarding FAQs

Why should I share my Aadhaar number?
Aadhaar number is an RBI regulatory requirement to complete KYC before onboarding.
Thu, 23 Feb, 2023 at 4:20 PM
What are the documents needed to complete my KYC?
We will need your PAN and Aadhaar number, OTP (sent to your Aadhaar-registered phone number), Passport, and some personal details.
Thu, 23 Feb, 2023 at 4:21 PM
What if I do not have my Aadhaar number?
Uh oh! Without an Aadhaar number, you will not be able to sign up for a Niyo Global Equitas account.
Thu, 23 Feb, 2023 at 4:21 PM
Why do I need access to my Aadhaar-linked phone number?
An OTP is sent to your Aadhaar-linked phone number which will be used to verify your identity. If you are unable to receive this OTP, you will not be able t...
Thu, 23 Feb, 2023 at 4:21 PM
I am not comfortable sharing my Aadhaar number. Is there an alternative?
Sorry, currently we do not have an alternative to this.
Thu, 23 Feb, 2023 at 4:22 PM
What if I do not have an active mobile number linked with my Aadhaar?
Without an active mobile number linked to your Aadhaar, we wouldn't be able to open your Niyo Global Equitas account. However, you can visit your near...
Thu, 23 Feb, 2023 at 4:22 PM
I am unable to receive Aadhaar OTP during the onboarding process.
Please check your messages on the number registered with your Aadhaar. If you haven't received it, please ensure that your Aadhaar number is unlocked a...
Thu, 23 Feb, 2023 at 4:22 PM
What is a Share Code?
Share Code is a unique PIN of 4 characters generated by you to secure your eKYC file. Your e-KYC data is protected using a 'Share Code' provided...
Thu, 23 Feb, 2023 at 4:23 PM
What if the name on the PAN and Aadhaar do not match?
Unfortunately, you will not be able to move ahead. The name match check on the PAN and Aadhaar is done to ensure no mistake while submitting the PAN and Aad...
Thu, 23 Feb, 2023 at 4:23 PM
Why is live photo capture required?
Live photo capture is an additional authentication in the entire digital onboarding process. The Live photo ensures that it's the customer who is doing...
Thu, 23 Feb, 2023 at 4:24 PM