1. Getting Started

Where can I find my account number?
Your account number reflects in 3 different places: 1. Your CARD KIT that holds your Niyo DCB Global Card 2. On your Niyo DCB Global Card just below the ca...
Mon, 31 May, 2021 at 3:21 PM
What are the benefits of Niyo DCB Global Card?
Niyo brings to you a host of industry first features in banking & travel and we promise to keep adding to the already impressive list. Here are a few to...
Mon, 31 May, 2021 at 3:22 PM
In which cities are the services available?
Our services are currently available in Delhi, Mumbai, Bangalore, Hyderabad, Chennai, and Kochi. If you live in any of these locations, you can apply for a ...
Mon, 31 May, 2021 at 3:22 PM
Where can I find ATMs to withdraw money?
Your app home screen includes a helpful ATM locator. Just tap 'ATM locator', and the app will automatically use your location to show the closest ...
Mon, 31 May, 2021 at 3:22 PM
What is my Niyo DCB Global Customer ID?
We do not provide a Customer ID for your Niyo DCB Global account. You can use your Account Number for all communications.
Mon, 31 May, 2021 at 3:23 PM
What is my Swift Code?
You can only load and receive funds in INR from an Indian bank account. Hence, we do not provide a Swift Code.
Mon, 31 May, 2021 at 3:23 PM
What currencies does this card support/carry?
Niyo DCB Global Card works in over 150 countries. The INR loaded in your account will auto-convert into the currency of the country where you use the card. 
Mon, 31 May, 2021 at 3:24 PM
What is the exchange rate applied?
Niyo applies the VISA Exchange Rate, the forex rate charged by the VISA treasury. This is very close to IBRs (inter-bank rates)(the rate at which banks exch...
Mon, 31 May, 2021 at 3:24 PM
What is the Forex Markup you charge?
Zero. At the time of settlement, you will only be charged the prevalent VISA exchange rate.
Mon, 31 May, 2021 at 3:25 PM
Can I receive funds from an International Account?
No, your Niyo DCB Global Account doesn't allow you to receive funds from International Accounts. The sender needs to transfer funds from an Indian Bank...
Mon, 31 May, 2021 at 3:25 PM