Help Centre

You can easily transfer funds from your Niyo DCB Global account to any other bank account in India by following a few simple steps:   Click Pay/Send > A...

No, you cannot. You can send money only to Indian bank accounts.

Sometimes it may happen that your funds may not get credited to the beneficiary’s account. In such situations, please follow the below steps: 1. Clear the c...

Please check if your account balance is greater than the international transaction value + 5% TCS. If the account balance is lower, then it may be one of th...

The funds are credited within the below-mentioned timelines: IMPS: 0-15 minutes NEFT: 0 - 4 hours UPI: 0 - 15 minutes

Please restart the app and launch it again. Tap on 'Message Us' on the app with the error screenshot if the issue still persists.

Even though the customer is debited in real-time on the day of the transaction, the actual settlement process can take up to 2 days. Thus, a small charge ma...

Dynamic Currency Conversion (DCC) is a charge levied by merchants who offer customers an option to pay in their home currencies (in your case, INR). However...

While making a transaction in a foreign currency, i.e. online transactions (ECOM), in-person (POS) or cash withdrawal (ATM), choose the local currency of th...

For IMPS/NEFT/RTGS: 1. Log in to your banking portal 2. Add payee > Enter your Niyo account number (07820XXXX)* 3. Enter IFSC Code DCBL0000VAA** 4. Tra...