4. Refunds

The merchant transaction was declined but the amount was debited from my account. When will I get my refund ?
Domestic refunds get credited to your account within 5 days from the date of transaction. However, International refunds  take up to 12 days from the date o...
Mon, 31 May, 2021 at 3:37 PM
I have not received my refund. Is there any way where I can raise chargeback/dispute?
International refunds generally take up to 12 days to get credited to your account. If you still do not receive the refund, we suggest you send us the trans...
Mon, 31 May, 2021 at 3:37 PM
I have spent ₹10,000. When will I get the Annual fee refund?
We will send you the refund amount within one month of you reaching the ₹10,000 mark.
Mon, 31 May, 2021 at 3:38 PM
When can I expect my refund on TCS deduction?
This depends on how much you’ve transacted internationally within this financial year. If you’ve spent less than an aggregate of ₹7 lacs this financial year...
Mon, 31 May, 2021 at 3:38 PM
When will I receive my refund for TCS Charges?
TCS Refund is generally credited to your account within 12 days from the date of transaction. If this is the 13th day and still the refund is not credited t...
Mon, 31 May, 2021 at 3:38 PM
How can I dispute a transaction?
You can dispute transactions by providing the transaction declined slip OR canceled message/email or refund acknowledgment received from the merchant, with ...
Mon, 31 May, 2021 at 3:38 PM
I got my DCB Niyo Global card replaced . Will the refunds be credited to the new card automatically?
Absolutely! All refunds are credited directly to your account. Upon replacement, your card details change, however, your account number remains the same.
Mon, 31 May, 2021 at 3:39 PM