5. Card Management

My card is lost/stolen/damaged/misplaced. How do I get a new card?
We suggest you to do one of the following: Option 1: Lock the card temporarily and unlock it once you find the card. Option 2: Block the card permanently. H...
Mon, 31 May, 2021 at 3:39 PM
How do I change my ATM PIN?
 You can change your ATM PIN using the Niyo Global mobile app. Just go to the 'Manage Cards' option in the 'More' menu and verify your d...
Mon, 31 May, 2021 at 3:39 PM
How do I activate my backup/replacement card?
Once you get the back-up/replacement card, we can activate it for you. All you need to do is tap on 'Message Us' & write to us with the CRN nu...
Mon, 31 May, 2021 at 3:40 PM
How do I Lock/Unlock the card?
You can Lock/Unlock your card using the mobile app. Go to Menu > Manage Cards > Lock/ Unlock card icon
Mon, 31 May, 2021 at 3:40 PM
How do I Lock/Unlock E-commerce Transactions?
You can Lock/Unlock E-commerce Transactions on your card using the mobile app. Go to Menu > Manage Cards > Online Transactions > Lock/ Unlock card ...
Mon, 31 May, 2021 at 3:40 PM
How to do I Lock/Unlock POS Transactions?
You can Lock/Unlock POS Transactions on your card using the mobile app. Go to Menu > Manage Cards > Merchant (POS) Swipes > Tap on lock/unlock icon
Mon, 31 May, 2021 at 3:40 PM
How do I lock/Unlock ATM Transactions?
You can Lock/Unlock ATM Transactions on your card using the mobile app. Go to Menu > Manage Cards > Merchant Swipes(POS) > Tap on lock/unlock icon
Mon, 31 May, 2021 at 3:40 PM
How do I report a fraud?
Firstly, we advise you to lock the card to avoid any misuse of your account. You can report any suspicious transaction by tapping on the 'Message Us&#x...
Mon, 31 May, 2021 at 3:40 PM
Can I get a personalized Niyo DCB Global Card?
Currently, Niyo DCB Global cards are not personalized as they come in an instant-kit format i.e. a card is handed over to you instantly at the time of your ...
Mon, 31 May, 2021 at 3:41 PM
Can I get a contactless card?
No! As of now the contactless card feature is not available with Niyo Global Cards.
Mon, 31 May, 2021 at 3:41 PM