Onboarding

Queries related onboarding

Can I open a Niyo Global by SBM account by going to the Niyo office or the State Bank of Mauritius branch?
No, you don't need to visit our office or the bank to open the account. With our entirely digital account opening process, you can sign up from your mo...
Thu, 9 Sep, 2021 at 3:25 PM
How do I sign up for a Niyo Global by SBM account?
It's easy! You can download the Niyo Global by SBM app from the App Store or Google Play store and sign up for a Niyo Global by SBM account right away....
Thu, 9 Sep, 2021 at 3:26 PM
If I give the consent, what information will Niyo be communicating via WhatsApp?
We do not want you to miss out on important product updates and offers from us, so stay connected with us through WhatsApp. We promise not to spam you.
Thu, 9 Sep, 2021 at 3:27 PM
What are the documents needed to complete my KYC?
We will need your PAN and Aadhaar number, OTP (sent to your Aadhaar-registered phone number), and some personal details.
Thu, 9 Sep, 2021 at 3:27 PM
Why should I share my PAN or Aadhaar number?
Aadhaar number is an RBI regulatory requirement to complete KYC before onboarding. PAN is part of the bank's policy for opening an account digitally.
Thu, 9 Sep, 2021 at 3:28 PM
What if I do not have my PAN or Aadhaar number?
Uh oh! Without a PAN or Aadhaar number, you will not be able to sign up for a Niyo Global by SBM account.
Thu, 9 Sep, 2021 at 3:28 PM
Why do I need access to my Aadhaar-linked phone number?
An OTP is sent to your Aadhaar-linked phone number which will be used to verify your identity. If you are unable to receive this OTP, you will not be able t...
Thu, 9 Sep, 2021 at 3:28 PM
I am not comfortable sharing my Aadhaar number. Is there an alternative?
Sorry, currently we do not have an alternative to this.
Thu, 9 Sep, 2021 at 3:29 PM
What if I do not have an active mobile number linked with my Aadhaar?
Without an active mobile number linked to your Aadhaar, we wouldn't be able to open your Niyo Global by SBM account. However, you can visit your neares...
Thu, 9 Sep, 2021 at 3:29 PM
I am unable to receive Aadhaar OTP during the onboarding process.
Please check your messages on the number registered with your Aadhaar. If you haven't received it, please ensure that your Aadhaar number is unlocked a...
Thu, 9 Sep, 2021 at 3:30 PM