Onboarding

Queries related onboarding

Why is live photo capture required?
Live photo capture is an additional authentication in the entire digital onboarding process. The Live photo ensures that its the customer who is doing the o...
Thu, 9 Sep, 2021 at 3:31 PM
What if I do not have any previous KYC record in CKYC registry?
Unfortunately, you will not be able to move ahead in the onboarding process.
Thu, 9 Sep, 2021 at 3:31 PM
What is a Share Code?
Share Code is a unique PIN of 4 characters generated by you to secure your eKYC file. Your e-KYC data is protected using a 'Share Code' provided b...
Thu, 9 Sep, 2021 at 3:31 PM
What is CKYC?
CKYC refers to Central KYC (Know Your Customer), an initiative of the Government of India. The aim of this initiative is to have a structure in place which ...
Thu, 9 Sep, 2021 at 3:31 PM
What if the name on the PAN and Aadhaar do not match?
Unfortunately you will not be able to move ahead. The name match check on the PAN and Aadhaar is done to ensure no mistake while submitting the PAN and Aadh...
Thu, 9 Sep, 2021 at 3:32 PM
Can I edit the name on the debit card after my account is created?
Unfortunately, we'll not be able to change the name on your card unless the name has been printed incorrectly from our end.
Thu, 9 Sep, 2021 at 3:33 PM
What personal details are to be updated?
As per the bank's requirements, you'll need to provide your Mother's full name, Father or Spouse's details, Income details, Education an...
Thu, 9 Sep, 2021 at 3:33 PM
Do I have to maintain a minimum balance in the account?
Niyo Global by SBM account is a ZERO balance savings account which means you are not required to maintain a specified monthly balance in your account.
Thu, 9 Sep, 2021 at 3:33 PM
Why is Income declaration required?
Income declaration is mandatory as per the bank's requirement. Moreover, we do not ask for a specific number but provide broad ranges to choose from.
Thu, 9 Sep, 2021 at 3:34 PM
How many nominees can I add?
You can add only one nominee.
Thu, 9 Sep, 2021 at 3:34 PM