We're very sorry to hear that you wish to close your account with us.
In order to proceed with the account closure, kindly write an email to global@goniyo.com with the subject “I want to close Niyo SBM savings account” from your registered email ID, so that we can escalate this with the bank.
Please include the below details and documents in the email:
- Account number
- Name on the account
- Reason for closure
- Customer ID proof (Digitally verified and masked self-attested Aadhaar card)
- Another Bank Cheque Copy (for transferring the balance, if any)
Please note: You will not be able to close your account if you have FDs live, kindly withdraw your FDs before requesting for closure. Once we receive this, we will escalate the issue immediately and keep you posted on every update over email.