We’re sorry to hear that, but you don’t need to worry. We suggest you do either of the following:


Lock the card temporarily


  1. Click on the “Credit Card” tile (top of the screen - this will take you to the credit card screen).

  2. Click on the Niyo SBM credit card icon (below the balance card).

  3. Click “Card Locks”.

  4. You can now choose to lock either specific channels (such as online transactions, ATM withdrawals, etc) or lock all the channels. If you find your card again, you can simply unlock these channels.


Block the card permanently


  1. Click on the “Credit Card” tile (top of the screen - this will take you to the credit card screen).

  2. Click on the Niyo SBM credit card icon (below the balance card).

  3. Click “Block” (top right corner, in red)


Note: Once the card is blocked, it cannot be undone/unblocked. You can choose to order a card replacement at the cost of Rs. 249 + 18% GST.