Help Centre

SBM Account Basics and Features 12

• What is the "Niyo SBM" account?
• Know more about SBM (State Bank of Mauritius).
• How safe & secure is the Niyo SBM account?
• How can I add money to the Niyo SBM account?
• Am I eligible to apply for this account?

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SBM Debit Card Delivery 7

• How long does it take for the card to deliver?
• Tracking the delivery
• Which address does the card get delivered to?
• Is the card delivery safe?
• I was not available at the time of card delivery

View all 7

SBM Fund Transfer 8

• How can I transfer funds from my Niyo SBM account?
• Can I send money without adding Payee/Beneficiary?
• I'm facing issues with fund transfer.
• Fund Transfer transaction limits
• Can I cancel a fund transfer?

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SBM Account Details 7

• Where can I find my bank account's details?
• Can I change my registered mobile number?
• Can I change my registered email ID?
• Can I change my communication address?
• How can I close my Niyo SBM account?

View all 7

SBM Debit Card 15

• How can I add money to this account?
• How does the virtual debit card work?
• Transaction limits of the Niyo SBM Card
• How can I add money to this account?
• Set up the PIN for the physical debit card

View all 15

SBM Domestic Transactions 20

• How can I add money to the Niyo SBM account?
• How can I transfer funds from my Niyo SBaccount?
• Transaction types and limits on the Niyo SBM Card
• Can I send money without adding Payee/Beneficiary?
• How can I create a UPI ID for this account?

View all 20

SBM Charges and Taxes 6

• Charges on the Niyo SBM account
• ATM Withdrawal Charges
• Are there any charges for account opening and zero balance?
• Charges for using the Niyo SBM Card
• Charges for fund transfers

View all 6

SBM International Transactions 14

• Is my Niyo SBM card enabled for International Transactions?
• Can I send money to an international bank account?
• How do I enable international transactions?
• What's the exchange rate used in foreign transactions?
• Which countries will Niyo cards not work in?

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Zero Forex Markup Credit Card 27

• What is a Secured Credit Card?
• What are the features that I get with the card?
• How do I get the Credit Card?
• Can I use the Credit Card to withdraw cash?
• What is the interest rate on my Fixed Deposit?

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SBM Credit Card Delivery 8

• Can this card be delivered overseas?
• How long does it take for the Niyo SBM credit card to deliver?
• Track your credit card delivery
• Which address does the credit card get delivered to?
• Is the credit card delivery safe?

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Account Details - SBM Credit Card 5

• Can I change my registered mobile number?
• Can I change my registered email ID?
• Can I change my communication address?
• Can I convert my purchases into EMI?
• Do I get reward points on my purchases?

Credit Limit - SBM Credit Card 6

• Why can't I increase my credit limit without creating a new FD?
• How do I check my credit limit?
• Can I increase my credit limit?
• Why do I need a Fixed Deposit to order a credit card?
• What happens to my Credit Card if I withdraw an FD?

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Domestic Transactions - SBM Credit Card 4

• Transaction limits of Credit Card
• How can I track the status of my transactions?
• How long does it take to get a refund, and how can I track it?
• Report Suspicious or Fraudulent transactions

International Transactions - SBM Credit Card 6

• How do I enable international transactions?
• What's the exchange rate used in international transactions?
• Which countries will Niyo SBM Credit Card not work in?
• What is TCS (Tax Collected at Source)?
• What are Foreign Exchange Adjustments (FX Adjustments)?

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Bill Payment - SBM Credit Card 13

• What is a Credit Card bill and when is it generated?
• What are the interest charges if I pay after the due date?
• What is my billing cycle? Can I change it?
• How can I check my monthly statements?
• What if I don't pay my total bill amount by the due date?

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Fixed Deposits - SBM Credit Card 11

• What is the minimum and maximum deposit to open an FD account?
• How many fixed deposits can I open?
• What will happen to my FD on maturity?
• Can I withdraw the FD before maturity?
• How can I withdraw the FD?

View all 11

Taxation of FD - SBM Credit Card 2

• What is the tax implication on FD?
• What is form 15G/15H for FD?

Charges - SBM Credit Card 5

• Are there any charges for ordering the physical credit card?
• Charges for re-ordering the Niyo SBM credit card?
• ATM Withdrawal Charges for the Credit Card
• Charges for using the Niyo SBM Credit Card
• Terms and Conditions for Niyo SBM Credit Card

Equitas Account Basics and Features 13

• What is the Niyo Equitas account?
• Know more about Equitas Small Finance Bank.
• How safe & secure is the Niyo Equitas account?
• How can I add money to the Niyo Equitas account?
• Am I eligible to apply for this account?

View all 13

Equitas Debit Card Delivery 7

• How long does it take for the card to deliver?
• Tracking the delivery
• Which address does the card get delivered to?
• Is the card delivery safe?
• I was not available at the time of card delivery

View all 7

Equitas Account Details 10

• Where can I find my bank account's details?
• Can I change my registered mobile number?
• Can I change my registered email ID?
• Can I change my communication address?
• How can I close my Niyo Equitas account?

View all 10

Equitas Zero Forex Markup Card 15

• Ordering VISA Platinum debit card
• Do we get any virtual debit card?
• Transaction limits of the Niyo Equitas Card
• How can I add money to this account?
• Set up the PIN for the physical debit card

View all 15

Equitas Domestic Transactions 23

• How can I add money to the Niyo Equitas account?
• How can I transfer funds from my Niyo Equitas account?
• Transaction types and limits on the Niyo Equitas Card
• Can I send money without adding Payee/Beneficiary?
• How can I create a UPI ID for this account?

View all 23

Equitas International Transactions 22

• Niyo Cards vs Other Forex Cards
• Can I send money to an international bank a/c?
• How do I enable international transactions?
• What's the exchange rate used in foreign transactions?
• In which countries will the Niyo Equitas card work ?

View all 22

Equitas Charges and Taxes 5

• What are the charges on the Niyo Equitas account?
• ATM Withdrawal Charges
• Are there any charges for account opening and zero balance?
• Charges for using the Niyo Equitas Card?
• What are the charges for fund transfers?

Equitas Fund Transfer 15

• What if I face an issue with fund transfer?
• Can I cancel a fund transfer?
• What are the fund transfer limits within and after the cooling period?
• What are the charges for fund transfers?
• Can I send the money without adding a beneficiary?

View all 15

Handbook for Niyo Equitas Debit Card 1

• Handbook for Niyo Equitas Debit Card

DCB Account Basics and Features 17

• What is the DCB Niyo Savings Account?
• Know more about DCB Bank
• How safe & secure is the DCB Niyo Savings Account?
• How can I add money to the DCB Niyo Savings Account?
• Am I eligible to apply for this account?

View all 17

DCB Debit Card Delivery 7

• How long does it take for the card to deliver?
• How can I track the delivery status of DCB Niyo Debit Card?
• Which address does the card get delivered to?
• Is the card delivery safe?
• What will happen if I am not available at the time of card delivery?

View all 7

DCB Zero Forex Markup Card 14

• How can I get the DCB Niyo Debit Card and how long will it take for the card to deliver?
• What are the transactional limits of the DCB Niyo Debit Card?
• How can I add money to this account?
• How can I set up the PIN for the physical debit card?
• What are the charges for re-ordering the DCB Niyo Debit Card?

View all 14

DCB Domestic Transactions 18

• How can I add money to the DCB Niyo Savings Account?
• How can I transfer funds from my DCB Niyo Savings Account?
• What are the transaction types and limits available on DCB Niyo Debit Card?
• Can I send money without adding Payee/ Beneficiary?
• How can I create a UPI ID for this account?

View all 18

DCB International Transactions 14

• What is the difference between the DCB Niyo Debit Card and other forex cards?
• Can I send money to an international bank account?
• How do I enable international transactions?
• What's the exchange rate used in foreign transactions?
• Which countries will DCB Niyo Debit Card not work in?

View all 14

DCB Account Details 10

• Where can I find my bank account's details?
• Can I change my registered mobile number or email ID?
• Can I change my communication address?
• How can I close my DCB Niyo Savings Account?
• Where can I find my customer ID?

View all 10

DCB - Charges and Taxes 3

• What are the charges on the Niyo DCB Savings account?
• Are there any charges for account opening and zero balance?
• What are the charges for fund transfers?

DCB - TCS 4

• What is TCS? What are the latest TCS deduction rates?
• My spends were less than 7 lakhs but I was still charged TCS.
• Will the TCS deducted be refunded?
• How can I minimize my TCS deductions?

App Based Lounge Access Pass 19

• How do I get a Lounge Pass in the app?
• How soon after reaching the INR 50,000 spend milestone will I be eligible to receive a Lounge Pass?
• Can I spend INR 50,000 in India and then get a Lounge Pass?
• Are the transaction refunds included in the calculation?
• When do the Lounge Passes in the app expire?

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Debit Card - Order and Delivery 12

• What are the types of Debit Cards available at NiyoX ?
• What are the Debit Card Issuance and Annual fees?
• When will the Debit Card be delivered?
• I did not get the Debit Card delivery tracking details. What should I do?
• Which address will the Debit Card be delivered to?

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Debit Card - Activation and Settings 22

• How to view your Virtual Debit Card details?
• Can you initiate ATM & POS transactions through Virtual Debit Card?
• What type of transactions can be done through Virtual Debit Card?
• What are the conditions for initiating Online transactions?
• How to Lock/Unlock different Channels (ATM/POS/ECOM) of transactions?

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Features, Charges, and Limits 12

• What are the features/benefits of the NiyoX Account?
• What are the Interest Rates on the Savings Account?
• Is there free airport lounge access available on the Debit Card?
• Is there free railway station lounge access available on the Debit Card?
• What are the Debit Card Issuance and Annual fees?

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Transactions 19

• My Debit Card payment failed but my money got debited. What should I do?
• My online payment failed but money got debited. What should I do?
• My Fund Transfer (IMPS/NEFT) failed but the money got debited. What should I do?
• My UPI payment failed but money got debited. What should I do?
• My ATM withdrawal failed but the money got debited. What should I do?

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Account Basics 9

• How can I add money to this Account?
• How can I send money from this Account?
• How do I add beneficiaries to this Account?
• Can I send money abroad?
• Can I receive money from abroad?

View all 9

Account Details 6

• How can I check/share my Account details?
• How can I check/share my customer ID?
• Can I change my registered mobile number?
• Can I change my registered email ID?
• Can I change my communication address?

View all 6

App Settings 5

• Can I log in using my fingerprint/face ID?
• What is NiyoX Wave?
• Can I change my notification preferences?
• Why am I still receiving communication even after turning off a particular channel?
• What does the pause notifications option do?